1. Introduction

Welcome to Eker Market ("we," "us," or "Eker Market"). These Terms of Service ("Terms") govern your access to and use of our website ekermarket.store, including any content, functionality, products, and services offered on or through the site. By accessing or using this website you agree to be bound by these Terms. If you do not agree, please do not use the site.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our services. If you are under 18, you may use the site only with involvement of a parent or guardian.

3. Account, Password & Security

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use.

4. Orders, Pricing & Payment

All product listings are subject to availability. Prices shown on the site are in Bangladeshi Taka (BDT) unless stated otherwise. We make reasonable efforts to ensure pricing accuracy; however, errors may occur. If an error causes an incorrect price, we reserve the right to cancel the order and notify you.

• Payment: We accept payment methods displayed at checkout. By providing a payment method, you represent and warrant that you are authorized to use the payment method.
• Taxes: Prices may exclude taxes and duties which may be added at checkout where required.

5. Shipping & Delivery

Shipping times are estimates and may vary depending on your location, product availability, and logistics partners. We are not liable for delivery delays caused by carriers, customs, or force majeure events.

6. Returns, Refunds & Cancellations

Our return and refund policy is designed to be fair. For details about returns, eligibility, and the process, please visit our Returns page or contact customer support. Generally:

• Some products (e.g., opened cosmetics) may not be eligible for return for hygiene reasons.
• To request a return or refund, contact us within the timeframes specified on the Returns page and provide your order number and reason.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, product descriptions, and software — is the property of Eker Market or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce or distribute our content without prior written permission.

8. User Content & Reviews

When you post reviews, comments, or other content on the site, you grant Eker Market a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for purposes including marketing, improvement of services, and publication on the site.

9. Prohibited Conduct

You agree not to:

• Use the site for unlawful purposes or to solicit others to perform unlawful acts;
• Post false or misleading information;
• Interfere with the site or attempt to access areas without authorization;
• Reverse-engineer, scrape, or copy our pages or data without permission.

10. Limitation of Liability

To the fullest extent permitted by law, Eker Market and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site, even if we have been advised of the possibility of such damages. Our total liability for direct damages will not exceed the amount you paid us in the 12 months preceding the claim, or ৳5,000 whichever is greater.

11. Indemnification

You agree to indemnify and hold Eker Market, our officers, directors, employees and agents harmless from any claims, losses, liabilities, and expenses (including attorneys' fees) arising out of your use of the site or violation of these Terms.

12. Termination

We may suspend or terminate your access to the site if you breach these Terms or for any other reason at our discretion. Sections that by their nature should survive termination (such as Intellectual Property, Limitation of Liability, and Indemnification) will survive.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting a prominent notice on the site or by other means. Your continued use after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Bangladesh. Any dispute arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Bangladesh.

15. Contact Us

If you have questions about these Terms, please contact us at the email above.